The Department Health Protection supports public health and health care for problems caused or aggravated by the environment, including indoor pollution, the working context and consumer products. We fulfill this mission through servicing including expert advice, through education and through applied research. Our main stakeholders are the hospitals, the ministries, and the services for occupational medicine in Luxembourg.
News of the Department Health Protection: Read more about the General Biomonitoring Survey in Luxembourg EN FR DE
The Department of Health Protection hosts two Services:
A departmental administrative team and a departmental quality and technical coordination team support the Services and the department head.
Complaint procedure from our patients, prescribers and healthcare professionals
At the Department of Health Protection, we are committed to addressing complaints from patients, prescribers, and other external users in a transparent and efficient manner. To facilitate the resolution process, complaints must, in the best case, include the following details:
How to file a complaint?
Complaints can be submitted in writing via email to info.subi@lns.etat.lu. Upon receipt, complaints are evaluated by the responsible staff.
And then?
An acknowledgment is sent to the complainant within 3 working days. Immediate actions may be taken if the solution is straightforward. More complex cases will undergo a thorough assessment, including root cause analysis and corrective actions.
Our commitment:
All complaints are handled impartially and reviewed by qualified personnel who are not involved in the subject of the complaint.
The Department of Health Protection and all its services continuously strive to satisfy their client and improve the quality of services.
Therefore, we would like to encourage you to provide your feedback to us in completing our client satisfaction survey, which can be accessed here: FR DE EN
