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National Center of Genetics

The National Center of Genetics (NCG) of the LNS is committed to provide genetic counselling and diagnosis of genetic diseases and to carry out molecular and genetic analysis of cancers.

The National Center of Genetics consists of 3 services:

The National Center of Genetics (NCG) holds a comprehensive purpose. Its primary mission, as the exclusive provider of genetic services in Luxembourg, is to make the full spectrum of medical genetic services accessible to all individuals living or working in Luxembourg. Beyond this central diagnostic role, the NCG also contributes to the fields of teaching and research. Since its establishment in 2017, the NCG has experienced significant and rapid growth to fulfill these ambitious goals.

The genetic diagnostic laboratories command the skills and tools needed to diagnose the most common genetic diseases. The investigation methods rely on cytogenetic techniques (karyotyping, FISH, aCGH) and molecular biology. Diseases investigated therefore involve chromosomal abnormalities (trisomies, deletions, duplications and the like), monogenic diseases (cystic fibrosis, haemoglobin disorders and the like) and genetic predisposition to cancers (breast and ovarian cancer, Lynch Syndrome and the like).

This diagnostic activity also includes NIPT and prenatal diagnosis.

There are thousands of genetic diseases, some of which are very rare. To allow access to diagnosis to a maximum of patients, the department of genetics collaborates with accredited foreign laboratories and send them samples together with pertinent clinical information.

 

Complaint procedure from our patients, prescribers and healthcare professionals

At the National Center of Genetics (NCG), we are committed to addressing complaints from patients, prescribers, and other external users in a transparent and efficient manner. To facilitate the resolution process, complaints must include the following details:

  • Order number or reference (if any)
  • Matricule or identification number or any relevant information allowing identification
  • Detailed description of the problem/complaint

How to file a complaint?

Complaints can be submitted in writing via email to ncg-quality@lns.etat.lu.

Upon receipt, complaints are evaluated by the responsible staff.

And then?

Immediate actions may be taken if the solution is straightforward, and an acknowledgment is sent to the complainant.

More complex cases will undergo a thorough assessment, including root cause analysis and corrective actions.

Updates and resolutions are communicated to the complainant.

Our commitment:

All complaints are handled impartially and reviewed by qualified personnel.

The National Center of Genetics continuously monitors trends to implement preventive measures and enhance service quality.

the team