The mission of the Department of Microbiology is to provide specialized and evidence-based clinical laboratory services in the field of virology, bacteriology and mycologie.
The department works closely with multiple partners, such as the Ministry of Health and the European Centre for Disease Prevention and Control (ECDC) on epidemiological matters, the National Service for Infectious Diseases as far as diagnostics is concerned, various public and private laboratories in the country for reference laboratory activities, and international partners in the frame of EU research projects.
JAMRAI-2:
The Department is actively involved in the European project JAMRAI-2, which aims to develop a comprehensive and coordinated approach to combating antimicrobial resistance.
Complaint procedure from our patients, prescribers and healthcare professionals
The Department of Microbiology and all its services are committed to addressing complaints from patients, prescribers, and other external users in a transparent and efficient manner. To facilitate the resolution process, complaints must include the following details:
How to file a complaint?
Complaints can be submitted in writing via email to microbio.quality@lns.etat.lu.
Upon receipt, complaints are evaluated by the responsible staff.
And then?
Immediate actions may be taken if the solution is straightforward, and an acknowledgment is sent to the complainant.
More complex cases will undergo a thorough assessment, including root cause analysis and corrective actions.
Updates and resolutions are communicated to the complainant.
Our commitment:
All complaints are handled impartially and reviewed by qualified personnel who are not involved in the subject of the complaint.
The Department of Microbiology and all its services continuously monitor trends in order to implement preventive measures and improve the quality of services.
